Return & Refund Policy – Royal Casio Watch
At Royal Casio Watch, we strive to ensure that every customer is completely satisfied with their purchase. However, if you are not fully happy with your order, we offer a simple and transparent return process.
🔄 7-Day Return Window
We offer a 7-day return policy, which means you have 7 days from the date of delivery to initiate a return.
To be eligible for a return:
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The item must be in the same condition as received.
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It must be unworn or unused, with all original tags and protective packaging intact.
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You must provide a receipt or valid proof of purchase.
📩 How to Initiate a Return
To request a return, please email us at:
📧 royalcasiowatch@gmail.com
Our team will guide you through the return process. Once your return request is approved:
Note:
Returns sent without prior authorization will not be accepted.
Shipping address for returns:
📦 [INSERT RETURN ADDRESS]
🛠️ Damaged, Defective, or Incorrect Items
We carefully inspect all items before shipping, but if you receive:
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A defective or damaged product, or
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An incorrect item,
please contact us immediately upon receiving your order.
We’ll promptly evaluate the issue and offer a replacement or refund as applicable.
🚫 Non-Returnable Items
Some items are not eligible for return, including:
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Perishable goods (food, flowers, plants)
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Customized or personalized products
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Personal care items (beauty, hygiene products)
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Hazardous materials, flammable liquids, or gases
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Gift cards and sale/clearance items
If you have any doubts about a specific item, feel free to contact us before purchasing.
🔁 Exchanges
Need to exchange an item?
The fastest way is to:
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Return the original product following the process above.
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Once accepted, place a new order for the item you want.
🇪🇺 European Union Customers – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason, without explanation.
To qualify:
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The item must be unused, with original tags and packaging.
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You must include a receipt or proof of purchase.
💰 Refund Process
Once we receive and inspect your returned item:
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We will notify you of approval or rejection.
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If approved, your refund will be processed to the original payment method within 10 business days.
Please note:
Refund processing times may vary based on your bank or card provider. If more than 15 business days pass after refund approval and you haven’t received your money, please email us at:
📧 royalcasiowatch@gmail.com
